Frequently Asked Questions (FAQ)

Do you offer free trials?

No, we do not offer free trials. Our best suggestion is to sign up for a monthly membership to try it out. Occasionally, we offer limited time promos. If there are any available, it will be posted on our website and/or Twitter.

 

Is this service for new traders?

To some degree. You should know at least the very basics. We are not a full blown education center.

How do I cancel my membership?

You can manage your membership by logging into your account on the website. You must cancel your membership at least 24 hours before the renewal date. 

Is there a live trading room?

For the Elite Membership there is a interactive chat room in Slack where members can chat with each other and talk trade ideas. This chat room is always opened and is very active during trading hours.

Is this an option trading service?

The types of trades vary based on the trade setups and the current market conditions. The Trend Portfolio Program is stock based whereas CF’s trading account is frequently a mixture of options and stocks. If you prefer to trade stock over options or vice versa, you can always trade the same name/setup, but trade the stock rather than options or purchase options rather than stock to accommodate and better fit your trading style.

What is the best trading platform?

 This is a personal preference, there’s no absolute! Each platform has its pros and cons. If you plan to purchase the MarketWebs and don’t want to use various platforms, then ThinkorSwim (ToS) would be ideal (MarketWebs only works on ToS).

l work fulltime, can I still use your service?

Absolutely! Both of our memberships work for part-time traders. For the Elite Membership, you can easily set alerts for Slack based on your preferences. 

How do I upgrade from the Part-Time Membership to the Elite Membership?

Just cancel your Part-Time Membership and purchase the Elite Membership using your same personal information you used to originally sign up. If there is still time remaining on your Part-Time Membership, you will still have access until the expiration date.

Can I get a refund?

We do not offer refunds on any of our services. We recommend purchasing a 1 month membership to try our service out. If you love it, then you can upgrade to our 6 month or annual option.

We do not offer refunds on any of our products. Please read all of the details before making a purchase.

Refund Policy

  • The Tribeca Trade Group does not offer any refunds on memberships. We highly encourage you to purchase a one-month membership to try it out before purchasing a 6 month or annual membership option.                
  • All sales of any DVD’s, Books, E-Books, or other Digital Software is final. The Tribeca Trade Group does not offer any refunds on products, content, materials, and the like. We highly encourage you to ask questions before making a purchase. There are no exceptions.
  • If a subscriber hassles these policies, The Tribeca Trade Group reserves the right to deny any future purchases from that subscriber.
  • This policy is posted clearly on our website and was included on the checkout page at the time of your purchase. By purchasing one of our products and/or services, you agreed to this policy and to all of our disclaimers on the website.

Is there live audio?

There is live audio during the live pre-market session (everyday pre-market) as well as during the live Q & A sessions (2-3 times per week), but there is not continuous live audio throughout the trading day.

 

Do I have to purchase the MarketWebs (MW) Indicator to be a member?

No. We highly encourage purchasing MW because it paints an amazing roadmap for trading; however; it is not required.

 

We are not strictly growth or value traders/investors, we follow price and trend.